Mutual understanding is a powerful force for constructive social change. At the same time, it takes effort to get there, especially among people from diverse social backgrounds who have experienced life differently. Mutual understanding is built through unfettered dialogue, so facilitating mutual understanding from a research standpoint involves cultivating the right atmosphere, an active listening posture, and intense amount of re-listening to the dialogue to properly capture the meaning and implications of what was shared. Technology is cool, but there are no shortcuts here if the goal is gaining rich insights on the dialogical elements that can build mutual understanding and eventually translate it into constructive action.